FAQs

1. What is an Applique file?
An Applique file is a digital design that can be used for machine embroidery projects. These files are formatted for embroidery machines and allow you to create intricate designs by stitching fabric onto a base material.

2. How do I download my digital files?
After completing your purchase, you will receive an email with a download link. Simply click the link to download your files.

3. Are there any refunds or returns on digital files?
Due to the nature of digital products, we do not offer refunds or returns. Please ensure that you are selecting the correct file before purchasing.

4. What file formats do you offer?
We offer a variety of file formats including .DST, .PES, .EXP, .JEF, and others to ensure compatibility with most embroidery machines.

5. How can I contact customer support?
You can reach out to our customer support team by email at [emily.henderson.93@mail.ru] or through our contact page. We aim to respond to all inquiries within 24 hours.